Delivery & Shipping

How much is the shipping?

Shipping Fees depends on the shipping address.

  • UK - £10
  • Europe - €30
  • USA & International - $35
  • Japan - ¥5,000
Taxes, Duties, and Tariffs

You may be charged import duties or taxes upon delivery. These are not included at checkout and are your responsibility.

When will I get my order?

Delivery Times depends on the shipping address and during busy periods it can vary. Estimated delivery times are:

  • UK 2-3 Business Days
  • Europe - 5-8 Business Days
  • USA & International - 7-10 Business Days
  • Japan - 7-10 Business Days
Where is my tracking number?

Once your order has been processed (1-3 business days) and shipped you will receive an email with the tracking number. If you haven't received the email please contact us.

Why can't I order to my country?

We only ship to certain countries, if you cannot see your shipping country in the dropdown menu please contact us directly and we will do our best to assist you.

Do you ship to P.O. Boxes?

We do not ship to P.O. Boxes or forwarding addresses, we reserve the right to cancel orders to avoid any delivery issues

Returns & Refunds

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

All items must be unworn with tags and original packaging to be eligible for a return.

Please see the full Returns Policy for more details.

How do I return my order?

Please contact us to start a return.

Items sent back to us without first requesting a return will not be accepted.

Where is my refund?

We will notify you once we've received and inspected your return, and if the refund was approved or not.

If approved you'll be refunded within approximately 10-15 business days depending on your bank or credit card.

Exchanges & Cancellations

Can I exchange my order?

Unfortunately at this moment we cannot offer exchanges.

How do I canel my order?

Order processing starts as soon as payment is accepted. We cannot guarantee cancellations but please contact us to and we will do our best to assist you.

Other

I have a different question

Please contact us at shop@frgmtini.com and we will be happy to assist you